Highly analytical Technical Support Specialist transitioning into Cloud Engineering, leveraging a strong foundation in Linux environments and system optimization. Currently enhancing cloud infrastructure expertise through AltSchool Africa's rigorous program, aiming to design and implement scalable, resilient cloud solutions. Adept at troubleshooting complex systems and eager to contribute to innovative cloud-native projects.
Technical Support Specialist
Green Apple solutions
Oct 2023 - Present
Lagos, Lagos, Nigeria
Assist in monitoring and resolving production-level incidents by identifying root causes and supporting quick, effective resolutions. Provide technical support to users by analyzing service requests and escalating issues to the development team when necessary. Work closely with developers to test, verify, and deploy system fixes or updates to maintain application stability. Help design and develop simple digital business processes using low-code platforms to automate routine tasks and improve workflow efficiency. Document common issues, troubleshooting steps, and resolutions to support knowledge sharing within the team. Contribute to team discussions on process improvements and assist in implementing new support procedures. Maintain a strong focus on learning, continuously developing technical and problem-solving skills in real-world support environments.
Cloud Engineering
Altschool Africa
Jul 2025
Lagos, Lagos, Nigeria
English
Operating Systems
Cloud Platforms
System Administration
Scripting & Automation
DevOps Tools & Concepts
Networking
General Skills